This Privacy Policy applies to all personal information collected by Community Care Link Services via the website located at www.communitycarels.com.au. This Privacy Policy applies in addition to the Terms and Conditions of our Site.

Consent

By using our Site, users agree that they consent to:

• The conditions set out in this Privacy Policy

• The collection, use, and retention of the data listed in this Privacy Policy

What is "personal information"?

The Privacy Act 1988 (Cth) defines "personal information" as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will generally not be classified as personal information.

What information do we collect?

The personal information we collect depends on how you use our website. This may include:

• Name

• Email address

• Contact number

How we collect your personal information

We collect personal information when you enter it into our website forms or submit enquiries.

We also use cookies to help improve website performance and user experience. Cookies generally do not identify you personally.

Purpose of collection

We collect personal information to:

• Provide and improve our services

• Respond to enquiries

• Improve website functionality and user experience

We may disclose personal information to service providers who assist us in operating the website, and to technical support staff when required.

By using our website, you consent to receiving direct marketing communications. You may opt out at any time using the unsubscribe option included in our emails.

Access and correction

Under the Australian Privacy Principles, you may request access to, or correction of, the personal information we hold about you.

To request access or correction, please contact us using the details below.

Complaint procedure

If you have a complaint about how we handle your personal information, please contact us.

All complaints will be reviewed by Patricia Hayes. We may request additional information to assist with your complaint.

If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).

Overseas transfer

Your personal information will not be disclosed to overseas recipients unless you request it.

If you request overseas transfer, you acknowledge that the overseas recipient may not be required to comply with the Australian Privacy Principles.

Contact us

If you have any questions, requests, or complaints about this Privacy Policy, you can contact us at:

admin@communitycarels.com.au